Purpose of Policy

The purpose of this policy is to ensure the proper access, usage and disclosure of Roosevelt University’s email system by its students. Email is a tool provided by the University to complement traditional methods of communication to support teaching and learning, research, services and administration. At times it may be the only form of communication from the University.  Therefore, students have a responsibility to read their email on a regular basis, and to use email in an efficient, effective, ethical and lawful manner. Use of the University's email system evidences the user's agreement to be bound by this policy. Violations of the policy are a violation of the Code of Student Conduct and may result in disciplinary action. 

Account Creation

Email accounts are created when the Office of Admission has approved a student’s application.  The email account name is based on the official name of the student as reflected in the University student database (Banner).  Requests for mail aliases based on last name preference, middle name, nicknames, etc., cannot be accommodated. Requests for a preferred first name change or a legal name change must be made through the Office of the Registrar.

Ownership of email data

The University owns all email accounts and all data transmitted or stored using email capabilities.


While the University will make every attempt to keep email messages secure, privacy is not guaranteed and users should have no general expectation of privacy in email messages sent through the University system. Under certain circumstances, it may be necessary for the LTS staff or other appropriate University officials to access email files to maintain the system, to investigate security or abuse incidents or violations of this or other University policies. Such access will be on an as needed basis and any email accessed will only be disclosed to those individuals with a need to know or as required by law.

Data Backup

The email system vendor performs a running backup of all email data. However, it is the user's responsibility to backup email data. There are no recovery services available for the restoration of lost or inadvertently deleted messages/data.

Expiration of Accounts

Student email accounts will remain in effect for as long as the student remains enrolled at the University and for a minimum of one year following graduation. If the student does not enroll at the University, the account will be deleted after one year.  If the student leaves Roosevelt prior to graduation, the account may expire after a minimum of one year of inactivity.  Student email accounts will be deleted immediately upon the account holder being suspended from the University for any reason or declared inactive by the Registrar. 

Appropriate Use

Email is provided as a professional resource to assist Roosevelt students in fulfilling their educational goals. Incidental personal use is permitted as long as it does not have negative effects on any other email account, jeopardize the email system, get in the way of fulfilling educational goals or violate the law or any other provision of the Roosevelt Acceptable Use of Electronic Resources Policy or of any other policy or guideline of Roosevelt University. Each user is responsible for using the email system in a professional, ethical, and lawful manner.

Personal Use

While incidental personal use of email is acceptable, conducting business for profit using University resources is forbidden.

Examples of Inappropriate Use

Any inappropriate email, some examples of which are described below and elsewhere in this policy, is prohibited. Students receiving such email should immediately contact the University Help Desk.

  • The creation and exchange of messages that are harassing, obscene or threatening.
  • The unauthorized exchange of proprietary information or any other privileged, confidential sensitive information.
  • The creation and exchange of advertisements, solicitations, chain letters and other unofficial, unsolicited email.
  • The creation and exchange of information in violation of any laws, including copyright laws, or University policies.
  • The knowing transmission of a message containing a computer virus.
  • The misrepresentation of the identity of the sender of an email.
  • The use or attempt to use the accounts of others without their permission.

Material that is fraudulent, harassing, profane, obscene, intimidating, defamatory, or otherwise unlawful or inappropriate may not be sent by email or other form of electronic communications. If a student engages in this type of behavior it will be considered a violation of the policy and may result in disciplinary action.

Student Responsibility

Students are expected to read email on a regular basis and manage their accounts appropriately. An email message regarding University matters sent from an administrative office, faculty, or staff member is considered to be an official correspondence and may be the only form of correspondence a student will receive.

Students who choose to forward their mail to another address may do so through their account options. Keeping the forwarding address up-to-date is the responsibility of the student.

Sharing of passwords is strictly prohibited. Each student is responsible for his/her account, including the safeguarding of access to the account. All email originating from an account is deemed to be authored by the account owner, and it is the responsibility of that owner to ensure compliance with these guidelines.

Student Organization Accounts

Requests for shared student organization accounts will be accommodated upon verification of registration with the Center for Student Involvement.  These accounts require a designation of an account manager, who will administer the addition, deletion, or modification of names within the account, as well as manage the account as per these guidelines. These accounts will be created with an expiration date of one (1) year, at which time the manager can request a renewal, which will be granted pending verification of registration with the Center for Student Involvement and the member list.

Supported Email Clients

Mail is accessible through a variety of Windows and Mac clients. Instructions for setting up client access are contained in the Help Files that are available after logging in to the system.

SPAM & Virus

While the incoming email is scanned for viruses and for messages deemed to be ‘SPAM’, it is impossible to guarantee protection against all SPAM and virus-infected messages. It is therefore incumbent on each individual to use proper care and consideration to prevent the spread of viruses. In many cases viruses appear to be sent from a friend or coworker, therefore attachments should only be opened when the user is sure of the nature of the message. If any doubt exists, the user should contact the sender to verify the authenticity of the message and/or the attachment.

Questions about this page?

Questions about this page?

Vice President of Information Technology and Chief Information Officer