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Location: Chicago
Start Term: Fall, Spring, Summer
Program Type: Master's, Eight-week

Roosevelt’s is the only such degree in conflict and mediation in the Chicago region that includes the Chicago Center for Conflict Resolution’s Certification, as well as practicums with real mediation clients. That means students have the opportunity to perform actual supervised mediation during the program. The University’s longstanding dedication to social justice principles provides a helpful ethical framework for the curriculum.

The MA in Conflict and Mediation is offered in a combination of online and in-person classes at the Chicago Campus, most lasting eight weeks. Students take 10 courses; the program can be completed in two years, taking one class at a time. The Conflict Simulation course, which is taught by professionals from the Center for Conflict Resolution, is offered in part at the organization’s offices in Chicago.

Carrie Lausen
, Program Director
Graduate Admission Counselor

Expectations & Requirements


Students will gain skills in conflict management, negotiation and collaboration, all of which are highly valued in today’s complex workplace. The program provides students with an education that focuses on an understanding of the relationship of communication to conflict. Students learn the central principles, theories and hypotheses, which are essential to managing conflict effectively. Coursework includes the full range of societal conflict, from familial and interpersonal conflict to public and community conflict.

* Conflict & Mediation is an interdisciplinary field that involves certain legal skills and concepts. However, Roosevelt University does not seek or receive approval from the American Bar Association for the Master of Arts in Conflict & Mediation program. Roosevelt’s Paralegal Studies Program is the only program at Roosevelt that is approved by the American Bar Association.

Sample Courses

  • Facilitation: In this highly interactive course, participants will learn to use facilitative skills. Students will develop skills in setting ground rules, applying communication strategies, and diagnosing and intervening barriers to positive facilitation.
  • Theories of Conflict and Mediation: Designed to introduce students to the foundation and theories of conflict management, this course includes an interdisciplinary introduction to conflict, its sources and major theories.
  • Negotiation Tactics: This course provides students an understanding of the fundamentals of negotiation theory through a format that includes lecture, role-play, focused exercises and case study. Covered concepts include game theory, distributive and integrative bargaining, principled negotiation, psychological barriers to settlement, and negotiation ethics.


In Demand Career Opportunities

Individuals with conflict resolution skills are in demand in many fields and hold a variety of positions. Examples of job titles in which conflict resolution skills are a component of the position include HealthCare Ombudsman/Mediator, Liability Claim consultant, Community Consultant, Landlord/Tenant Liaison, Certified EEO Investigator, and Specialist - Loss Mediation Mitigation.

Gainful Employment Disclosures

See gainful employment disclosures mandated by the Department of Education.


“Roosevelt’s exceptional Conflict & Mediation program provides prerequisite skills for a career as an effective mediator professionally in both the for-profit and the not-for-profit arenas. The curriculum is designed to enhance abilities to listen, relate, mitigate, and create psychological safety, where conflict can be an opportunity for transformation. The skills and practices have cross-over benefits to improve and untangle students’ approach to personal conflict, which impedes well-being.”

Gerald (Gerry) D. Bouey
Program Instructor and Managing Partner, TBG Leadership & Consulting

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  • Online Application
  • $40 Application Fee
  • Official transcripts from all previously attended colleges/universities within the United States. Coursework completed outside the U.S. requires a Foreign Credential Evaluation to be submitted.
  • Resume/curriculum vitae
  • Letter of Intent outlining your personal and professional goals, why you are interested in this program, and how it will help you achieve your goals
  • Admission Interview
  • English Language Proficiency: All international students and individuals who completed a degree program outside the United States are required to meet this requirement.