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Location: Chicago
Start Term: Fall, Spring
Program Type: Graduate Certificate, Graduate Online, 8-week class schedule (Grad)

Roosevelt University’s Conflict Resolution and Negotiation Certificate focuses on practical techniques used to de-escalate conflict and move toward resolution. Employers often list conflict management as one of the most necessary soft skills for successful professionals. Roosevelt’s four-course certificate targets professionals working in a position where they can benefit from improved conflict management skills. Whether looking to make a career change, or building expertise in a specialized field, this program trains students in negotiation tactics and alternative dispute resolution processes. These skills will increase an individual’s marketability and strengthen their company culture.

Carrie Lausen
,  Program Director

Expectations & Requirements


This graduate certificate requires 12 semester hours (4 courses), offered fully online in a combination of online learning and live class sessions through Zoom. Courses must be completed with a minimum grade of C and a cumulative GPA of 3.0. Applicants must hold a bachelor's degree and submit the university graduate application, a letter of intent, and a resume or curriculum vitae.

Sample Courses

  • CNMN 430 Alternative Dispute Resolution
  • CNMN 440 Facilitation
  • CNMN 475 Negotiation Tactics
  • CNMN Special Topics Course – Students choose 1 course (Public and Community Conflict, Organizational and Labor Conflict, Familial and Interpersonal Conflict, Special Populations and Current Mediation)

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