Roosevelt University’s Conflict Resolution and Negotiation Certificate focuses on practical techniques used to de-escalate conflict and move toward resolution. Employers often list conflict management as one of the most necessary soft skills for successful professionals. Roosevelt’s four-course certificate targets professionals working in a position where they can benefit from improved conflict management skills. Whether looking to make a career change, or building expertise in a specialized field, this program trains students in negotiation tactics and alternative dispute resolution processes. These skills will increase an individual’s marketability and strengthen their company culture.