Each state has its own unique rules and laws that govern a higher education institution's ability to offer online degree programs to students residing within its borders. State authorization requirements generally serve to ensure that college students who opt for online learning receive a quality education comparable to traditional teaching delivery methods.
The Academic Technology Solutions department and Institutional Research are jointly responsible for ensuring that Roosevelt University’s online degree programs are appropriately authorized, exempt from authorization or otherwise in compliance with these various legal requirements.
Roosevelt University is authorized by the Illinois Board of Higher Education to grant degree programs and is approved by the Higher Learning Commission to offer online courses and fully online degree programs. Roosevelt University is a participating member of the State Authorization Reciprocity Agreement that includes 49 states as of July 2019.
In addition to the university's obligations with respect to state authorization, Roosevelt University is further required by Federal law to provide students with state-specific contact information for filing complaints.
Student Complaint Procedure
Students enrolled in online courses and programs are able to follow the same procedure as on-campus students if a grievance with the University arises. The actual procedure will depend on the nature of the complaint. View more information about grievance procedures. All complaints should first be brought to the attention of Roosevelt University for appropriate processing and resolution.
Process for resolving complaints:
- Complaints against an institution operating under SARA go first through the institution’s own procedures for resolution of grievances.
- Complaints regarding student grades or student conduct violations are governed entirely by institutional policy and the laws of Illinois.
- If a person bringing a complaint is not satisfied with the outcome of the institutional process for handling complaints, the complaint may be appealed within two years of the incident about which the complaint is made, to IBHE (http://complaints.ibhe.org ).
State of Illinois and HLC Complaint Procedure
Roosevelt University, as a participant in Title IV Federal Financial Aid under the Higher Education Act of 1965, as amended, is required to direct students to the Illinois Board of Higher Education for assistance with unresolved complaints. Roosevelt University also must make available to students or prospective students, upon request, a copy of the documents describing the institution’s accreditation and state authorization.
Students may contact the Illinois Board of Higher Education (IBHE) with complaints that were not resolved through the student complaint procedure described above by accessing the IBHE online complaint system at http://complaints.ibhe.org.
Students may also file a complaint with Roosevelt University’s accrediting agency, the Higher Learning Commission (HLC) of the North Central Association of Colleges and Schools, by following the HLC’s complaint procedure. The HLC requires all of its accrediting institutions to track and resolve student complaints.
Complaint Resolution Process for SARA States
States operating under the State Authorization and Reciprocity Agreement (SARA) have agreed to allow their SARA state portal agency investigate and resolve any complaints that have not been resolved through an institution's own procedures for resolution of grievances. The SARA Complaint Resolution Process is taken directly from Section 4.2 of the NC-SARA State Authorization Reciprocity Agreements Policies and Standards.
Participating SARA States:
- New Hampshire
- New Jersey
- New Mexico
- New York
- North Carolina
- North Dakota
- Rhode Island
- South Carolina
- South Dakota
- West Virginia
Students from participating SARA states may contact the Illinois Board of Higher Education (the Illinois SARA portal agency) with complaints that were not resolved through the student complaint procedure described above by accessing the IBHE online complaint system at http://complaints.ibhe.org/.
State Contact Information for Student Complaints
In addition to the above University procedures for addressing student grievances, the US Department of Education requires that each institution offering online programming provide contact information for students who wish to file complaints through their home state. States participating in SARA may file a complaint through the Complaint Resolution Process for SARA States listed above. Contact information for states not participating in the State Authorization and Reciprocity Agreement (SARA) can be found below.
*This list includes contact information for states not participating in the State Authorization and Reciprocity Agreement (SARA), the District of Columbia, and Puerto Rico and should not be construed as informative of the states in which Roosevelt University is licensed or required to be licensed. States, through the relevant agencies or Attorney Generals Offices, will accept complaints regardless of whether an institution is required to be licensed in that state.
California Bureau of Private Postsecondary Education
PO Box 980818
W. Sacramento, CA 95798-0818
Puerto Rico Council on Higher Education
PO Box 1900
San Juan, PR
Puerto Rico Department of Justice
San Juan, PR