Office of Student Rights and Responsibilities staff will provide a combination of coaching, assistance, mediation, and advocacy in helping the student address their concerns. However, the office does not address grade appeals. All grade appeals should be submitted through the academic college according to that college’s policy/procedure.
Student Grievance Process
- The student is to first meet with the responsible staff in the office where the matter arose, or with the student with whom they have a conflict, in hopes of gaining a resolution.
- If after the meeting the student is dissatisfied with the outcome, the following steps are to be followed:
- A grievance is to be submitted in writing, to the Office of Student Rights and Responsibilities, by completing the Student Grievance Report form provided at the bottom of the page. The form can be submitted online, in person at AUD 356, or via email to OSCCR@roosevelt.edu.
- When a student submits a grievance, the person must provide their name, contact information, and attach any related documents. Related documents can be emailed to OSCCR@roosevelt.edu.
- After a grievance is submitted, the student will meet with an Office of Student Rights and Responsibilities staff member to review the matter and discuss and coach the student on moving forward in resolving their concerns.
- The Office of Student Rights and Responsibilities staff member will forward the grievance to the office or individual of concern and begin conversations with them to gather more information and determine the best avenue for resolving the student grievance. This information will be reported back to the student.
- Additional follow-up meetings with offices and/or individuals involved may take place until the matter is resolved. Office of Student Rights and Responsibilities will coordinate those meetings.
Office of Student Rights and Responsibilities does not retain the authority to mandate formal corrective action from university offices or university staff. In the grievance process, Office of Student Rights and Responsibilities facilitates the creation of open avenues for the student to fully address their concerns and receive the resolution they desire if that desired resolution is feasible and warranted based on the determined facts. Office of Student Rights and Responsibilities is committed to advocating for the student when, in the student’s pursuit for resolution to the concerns, there is lack of cooperation from university staff or others involved; or when it is clear to the Office of Student Rights and Responsibilities staff that a student’s rights have been overlooked or violated.
It is the expectation of Office of Student Rights and Responsibilities that the student be actively involved in attempting to resolve their concerns. This means that the student must fully exercise their conflict resolution skills and remain in the forefront in addressing their concerns. If a student chooses to withdraw their grievance, they must complete the Formal Withdrawal of a Student Grievance form located in the Office of Student Rights and Responsibilities. This releases the Office of Student Rights and Responsibilities staff from any further assistance to the student and facilitation of resolution. All completed forms and documents submitted in conjunction with grievances are kept on file in the Office of Student Rights and Responsibilities. This Student Grievance Policy and Procedure was implemented in accordance with directives from the U.S. Department of Education and the Office of Civil Rights. Federal law requires that under Title IX, Section 504, the Americans with Disabilities Act, and the Age Discrimination Act, that such policies be established. All student grievance records will be maintained by Office of Student Rights and Responsibilities for 7 years following a student's separation from the University.