Roosevelt student working at a laptop in a Wabash Building study room

On March 12, Roosevelt University extended spring break by one week and asked all “non-essential” faculty and staff to work from home. Here’s how Library and Technology Services scaled up their services to bring thousands of students, faculty and staff online in two weeks.

Remote Learning Courses

The Academic Technology Solutions team is made up of Roosevelt’s resident experts on instructional technology and online course development. While classes were postponed, the team partnered with faculty members to switch Roosevelt courses to remote learning formats.

The team continues to offer virtual office hours to train faculty on accessibility, remote learning tools and strategies to keep students engaged.

Library and Tech Support

Through Zoom, students, faculty and staff can remain connected in a time of isolation. The video-conferencing tool is used for everything from class sessions to webinars to team meetings. Technology Support has begun offering a 24/7 help desk to answer 300% more requests for support with Blackboard, email and other internet necessities.

The Roosevelt library also moved all of its operations online to give students continued access to important resources.

  • 358% more Zoom meetings and 672% more meeting participants compared to the same time frame last year
  • 59% more online chat sessions
  • 75% more online library database usage

Infrastructure and Web Development

Behind the scenes, Roosevelt’s infrastructure team made our customer service call centers virtual so that financial aid and IT help desk staff can connect with students from home.

To keep the community well informed, the web design and development team quickly built out and launched our coronavirus website. The team continues to add vital information to our mobile app and site.

As the semester progresses, the Roosevelt team remains committed to keeping students connected, supported and on track to graduation.

This information originally appeared in Ali Malekzadeh’s Presidential Address. View the full recording and transcript of the address here.

Additional Stories...

Dr. Laura Licari, assistant professor of clinical sciences
Science, Health and Pharmacy, Pharmacy, Real World Experience, Faculty and Staff

Dr. Laura Licari, assistant professor of clinical sciences at Roosevelt University, did not follow a traditional path to pharmacy school. She started college at Augustana College, a small liberal arts school in the Quad Cities. There she enjoyed a tight-knit learning community with hands-on professors. “Everybody there wanted to interact with their students,” she said.

Second-year pharmacy student Tobi Ayodae
Science, Health and Pharmacy, Pharmacy, An Inclusive Community, Current Students, Faculty and Staff

Pharmacy student Tobi Ayoade was in his final undergraduate semester when he woke up one night, unable to breathe. In 2019, Ayoade was in his early twenties and had never had any major health problems.

Screenshot of Dr. Chen's Zoom class, with nine students and faculty on camera
Robert Morris Experiential College, Real World Experience, Current Students, Faculty and Staff

At 8 a.m. in Chicago, when Dr. Mei-Fen Chen’s students opened their laptops and turned on their cameras for class, it was 3 p.m. for their classmates in Germany and nearing 10 p.m. in Taiwan.