Technical Assistant (part-time)
Student Jobs

Department:  Information Technology (DoIT)

Reports to:  Director of Desktop Support

Classification: Part-Time

Position Summary: Assist desktop support techs with configuring, troubleshooting, diagnosing and installing PC/Mac hardware, software, printers, peripherals, and other computing equipment.  Provide technical support for assigned tickets and resolving issues with desktops, laptops, printers, and other computer equipment in a WAN/LAN environment.

Essential Job Responsibilities:

1.  PC/Mac and Laptop setup and configuration- Install software, configure network settings, add/modify user profiles, configure software auto-updates, back-up/transfer of user data. Install and support standard software along with Microsoft Windows and Mac operating systems.  50%

2 Diagnose and troubleshoot hardware/software issues. Research work-around solutions and implement vendor updates, patches, or fixes. Respond to end-user requests or problem tickets that have been submitted to the helpdesk. Document and manage all assigned tickets. Communicate with end-users on ticket status and progress. Troubleshoot and resolve end user desktop related issues. 40%

3.  Perform other duties as assigned. 10%

Minimum Job Requirements:

Experience:  At least 2 years experience providing desktop support. Must have experience in a) configuring and troubleshooting PC/Mac hardware, software and network printers in a domain environment b) configuring and installing network printers c) knowledge of DNS, DHCP, TCP/IP.

Specific Knowledge:  In-depth knowledge and experience with Microsoft Windows XP and Macintosh operating systems, Microsoft Office, Outlook/Exchange configurations, Internet Explorer, McAfee Anti-virus, Ghost,  TCP/IP and PC network configurations in a WAN/LAN environment.

Working Conditions:  Must be able to lift desktop and printer equipment (50 lbs).

Qualified applicants must email resume along with 3 references, to Matt Anderson at manderso@roosevelt.edu