E-Mail Account at Roosevelt University
Office of the Registrar

All registered students get an email account at Roosevelt University. Students are responsible for checking their email box frequently. An email message regarding University matters sent from an administrative office, faculty, or staff member is considered an official correspondence and may be the only form of correspondence you will receive.

Each user has 200 MB of space in the mailbox. A status bar on the screen informs about the space still available.  The email address cannot be changed.

How long my account will stay active?
Student email accounts will remain in effect for as long as the student remains enrolled in the University, and for nine months following graduation. If the student leaves Roosevelt prior to graduation, the account will be deleted in nine months.  Student email accounts will be deleted immediately upon the account holder being suspended from the University for any reasons or inactivated by the Registrar.

How to access your email account?
Go to http://mymail.roosevelt.edu.

• To find out what is your NEW user name click on “Click here to find out your new user name” link.
• Enter your student ID number starting with a digit “9”. (You can find this number on your student ID card; it is also on your printed schedule of classes.  The Social Security Number will not work)
• Enter your PIN which is the same as your PIN for RU Access. (More about PIN below)
• Your user name will be displayed. 

How the student email address is created?

• firstname.lastname@mymymail.roosevelt.edu
• Duplicate usernames are resolved by adding one up sequence number starting with 01 to the last name.  For example:
• If john.doe@mymymail.roosevelt.edu is already in use, the next person with the same name will get the address as follows: john.doe01@mymymail.roosevelt.edu
• Any special characters will be removed from the name in the email address.  For example:
• Susan Jones-Smith would be susan.jonessmith@mymymail.roosevelt.edu
• Kelly O’Brien would be kelly.obrien@mymymail.roosevelt.edu
• La Tanya Jones would be latanya.jones@mymymail.roosevelt.edu

What is the PIN/Password?
Your email password is the same as your RU Access password (PIN).  (6 characters only; more characters will not work).  If you cannot remember it, go to RU Access (http://www.roosevelt.edu/ruaccess), enter your Roosevelt ID (a nine digit number starting with the number 9) and click on the forgot password button and follow the instructions.  If you still have a problem with recovering your password, contact the Registrar’s Office.  Chicago: (312)341-3535; or Schaumburg: (847)619-7950.

New Students: If you have never used RU Access before, your initial PIN/Password is your 6-digit birth date in MMDDYY format or the last 6 digits of your ID (when your birth date is not on our data base).

Who do I contact if I need help with email?
First look at the list of Frequently Asked Questions on the myMail home page.  There is also a link to additional information on the page. Once you login to your email account, click the Help link in the top-right corner for more information.  If you do not find the answer, please contact the helpdesk at (312)341-HELP (4357).

Reset PIN: To reset the RU Access password (PIN), please contact the Registrar’s Office: Chicago (312)341-3535, Schaumburg (847)619-7950. 

You may also reset your PIN online following the steps below:

• Logon to Roosevelt University Home page: http://www.roosevelt.edu/
• Click on RU Access link.
• In the field User ID type your Student ID# or your Social Security Number.
• Click on Forgot PIN? button.
• Type your answer to a question you had entered when signing on for the first time.
• Click Submit Answer button.
• Create a new PIN (6 characters; you can mix letters with numbers).
• Retype your new PIN again to confirm it.
• Click Reset PIN button.