All registered students get an email account at Roosevelt University. Students are responsible for checking their email box frequently. An email message regarding University matters sent from an administrative office, faculty, or staff member is considered an official correspondence and may be the only form of correspondence you will receive.
Each user has 200 MB of space in the mailbox. A status bar on the screen informs about the space still available. The email address cannot be changed.
How long my account will stay active?
Student email accounts will remain in effect for as long as the student remains enrolled in the University, and for nine months following graduation. If the student leaves Roosevelt prior to graduation, the account will be deleted in nine months. Student email accounts will be deleted immediately upon the account holder being suspended from the University for any reasons or inactivated by the Registrar.
Can I have my Roosevelt email forwarded to my Hotmail or Yahoo (or any other ISP) account?
Forwarding of your emails to other email accounts is not offered as an option. Since myMail is an official means of communication and in some cases may be the only form of communication from the University, we need to ensure that all students have the ability to receive such communication. In our experience, students change their personal email accounts, but forget to update that information on RU Access. As a result they may not receive important University communication. Also, in some cases we found that students inadvertently marked University communication as spam, and as a result didn't receive important University communication. In order to ensure all University communication that is sent to students is accessible to them, the student email committee decided to not allow forwarding as an option.
How to access your email account?
Go to http://mymail.roosevelt.edu
To find out what is your NEW user name click on “Click here to find out your new user name”.
Enter your student ID Number starting with a digit “9”. You can find this number on your student ID card; it is also on your printed schedule of classes. The Social Security Number will not work.
Enter your PIN which is the same as your PIN for RU Access (read more about PIN below).
Your user name will be displayed.
How the student email address is created?
firstname.lastname@mymymail.roosevelt.edu
Duplicate usernames are resolved by adding one up sequence number starting with 01 to the last name. For example:
If john.doe@mymymail.roosevelt.edu is already in use, the next person with the same name will get the address as follows: john.doe01@mymymail.roosevelt.edu
Any special characters will be removed from the name in the email address. For example:
Susan Jones-Smith would be susan.jonessmith@mymymail.roosevelt.edu
Kelly O’Brien would be kelly.obrien@mymymail.roosevelt.edu
La Tanya Jones would be latanya.jones@mymymail.roosevelt.edu
What is the PIN/Password?
Your email password is the same as your RU Access password (PIN). (6 characters only; more characters will not work). If you cannot remember it, go to RU Access (http://www.roosevelt.edu/ruaccess), enter your Roosevelt ID (a nine digit number starting with a digit 9) and click on the Forgot Password button and follow the instructions. If you still have a problem with recovering your password, contact the Registrar’s Office. Chicago: (312)341-3535; or Schaumburg: (847)619-7950.
PIN for New Students: If you have never used RU Access before, your initial PIN/Password is your 6-digit birth date in MMDDYY format or the last 6 digits of your ID (when your birth date is not on our data base).
Who do I contact if I need help with email?
Here are your options:
*First look at the list of Frequently Asked Questions on myMail home page.
*Log in to Help Desk Support Site.
*If you do not find the answer please call the help desk at (312)341-4357.
The Registrar's Office can only help you with resetting your PIN: To reset the RU Access password (PIN), call Registrar’s Office: Chicago (312)341-3535, Schaumburg (847)619-7950. For help with any other issues call the help desk (312)341-4357.
You may also reset your PIN online. Click here for step-by-step instructions.
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