Chicago 430 S. Michigan Ave.Chicago, IL 60605(312) 341-3500
Schaumburg 1400 N. Roosevelt Blvd.Schaumburg, IL 60173(847) 619-7300
With the introduction of the Password Recovery Tool, the procedure for recovering/resetting your "NetID" password changed. ("NetID" is the name for the user name/password combination you use to login to your email account. Windows computer users also use their NetID to login to their computer).
If you have not yet enrolled in the Password Recovery Tool, please do so now. Go to https://password.roosevelt.edu/, login with your NetID, and click the enrollment tab to set your security questions and answers. If you forget your NetID password in the future, you can visit this site to recover it.
To ensure the security of your account, NetID passwords can no longer be reset over the phone. If you cannot use the Password Recovery Tool, you should open a ticket with the Help Desk (call 312-341-4357) to arrange to meet a technician who can then reset your NetID password.
If you need assistance with your computer there are several ways of starting a service ticket.
1. Call the Help Desk, 312-341-4357.
2. Send an email to firstname.lastname@example.org. Just include the details of your request and your preferred method of contact. A service ticket will be automatically generated based on your email.
3. Leave a voice mail. If you call the Help Desk but the technicians are serving other people you can leave a voice mail. The voice mail will also automatically generate a service ticket. Please include the details of your request.