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ITS News and Technology Tips

Software Requests for Summer and Fall (4/16/2014)

To ensure that the computers in the classrooms and labs meet the need of all faculty members in support of their teaching, we’re asking that you submit a list of any special software you need to have installed on the computers. Please submit this by April 30, 2014.

Standard software installed on all computers include Microsoft Office and Internet Explorer, so there is no need to request those. For other software, please use the form below to submit your requests.

Even if special software is already on the computers in the room you use, it’s still a good idea to use this form to let us know what you need. If you have new software that has never been installed, it needs to be tested to ensure it will work like you plan (testing should also be done prior to any purchase). Additionally, all software installed at Roosevelt must comply with all licensing and copyright restrictions. Please contact Dayne Agnew to arrange a meeting so that the software and installation requirements can be reviewed.

Software Request Form:

The "Heartbleed Bug" and What You Can do to Stay Safe Online (4/14/2014)

As you may have seen in the Chronicle for Higher Education a world-wide security vulnerability named “Heartbleed Bug” was discovered on April 7. Researchers found a flaw in one of the tools used to secure Internet traffic. That tool, called OpenSSL, is responsible for providing security on the Internet. The bug allows an attacker to capture usernames, passwords, and pretty much any other information.
Information Technology Services has evaluated centrally-managed servers and there is no evidence that any of the core critical IT services use OpenSSL. Therefore none of the core systems are vulnerable to the “Heartbleed Bug” security risk.
Users are advised to exercise caution with other websites they may visit. To ensure that other websites are secure, users can test them with Heartbleed Test Site.
We anticipate a new wave of phishing messages using this vulnerability as an excuse to steal login credentials and compromise accounts. Beware of spam messages.

Have an IT question? Or a tech question? (4/4/2014)

Send an email to—this address is monitored daily. In the event no one is available to answer your call, your questions will still be acknowledged and resolved. 

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