Training Library
Training and Development | Human Resources

Title	Author	Summary
On Becoming A Leader	Bennis, Warren	This books looks at how people become leaders, how they lead, and how organizations encourage or stifle potential leaders.
Quality At Work	Bone, Diane Griggs, Rick	Establishing and implementing realistic standards of quality.
The Business of Listening	Bone, Diane	Improve personal productivity through better listening.
Heroz	Byham, William C. Ph.D. & Cox, Jeff	A fun look at learning how to survive and thrive in today’s work world
Zapp!! The Lightning of Empowerment	Byham, William C. PhD. & Cox, Jeff	How to improve quality, productivity, and employee satisfaction
New Employee Orientation	Caldwell, Charles M.	A practical guide for supervisors
Attitude	Chapman, Elwood N.	A workable guide to better human relations.
Quick Quizzes: 133 Ways to Measure Success	Dartnell Publishing	An objective, easy-to-use training method.
The Art of Communicating	Drecker, Bert	Achieving interpersonal impact in business.
Smart Moves for People in Charge	Deep, Sam & Sussman, Lyle	Easy to use checklists explain how leaders motivate and manage groups, uncover new ideas, stay close to customers, handle budgets & find balance in a busy life.
Organize Your Office! Simple Routines for Managing Your Workspace	Eisenberg, Ronni with Kelly, Kate	Learn tips for a smoother, more efficient rise on the corporate track for anyone who feels their office is out of control.
Telephone Courtesy & Customer Service	Finch, Lloyd	Quality service on the telephone.
Organizational Reality Reports From The Firing Line	Frost, Peter J. Mitchell, Vance F. Nord, Walter R.	A collection of business-related articles.
Leadership Practices Inventory (LPI)	Kouzes, James M. Posner, Barry Z.	Evaluate and significantly improve your leadership skills.
Making It! Personal Survival in the Corporate World	Levi, Steven C.	Designed for easy reference, this invaluable resource will help you get, and stay, ahead.
What Every Manager Should Know About Training	Mager, Robert F.	A clear approach to helping managers use training and other performance tools to get top performance from employees.
Mapping Inner Space	Margulies, Nancy M.A.	Learning and Teaching Mind Mapping
Managing Quality Customer Service	Martin, William B. PhD	A practical guide for establishing a service operation.
Quality Customer Service	Martin, William B. PhD	A positive guide to superior service.
Powerful Performance Appraisals	McKirchy, Karen	How to set expectation and work together to improve performance.
Quantum Creativity	Meyer, Pamela	Discover how the wisdom of quantum physics, new management models, and improvisation can boost creativity.
Calming Upset Customers	Morgan, Rebecca L.	Proven techniques to handle turmoil on the job.
1001 Ways to Reward Employees	Nelson, Bob	A chock-full guide to rewards of every conceivable type for every conceivable situation.
Don't Fire Them, Fire Them Up	Pacetta, Frank with Gittines, Roger	A real-world story of winning in business by motivating employees in the most positive ways possible.
In Search of Excellence	Peters, Thomas J. & Waterman, Robert H.	Lessons from America's best run companies.
The Pursuit of WOW!	Peters, Thomas J.	A practical guide to impractical times.  More than 200 action- and thought-provoking ideas to improve service and operations.
Thriving on Chaos	Peters, Thomas J.	Forty-five prescriptions specify what managers at every level must do if the organizations they lead are to survive and flourish in chaotic times.
The Tom Peters Seminar	Peters, Thomas J.	A timely, exciting volume loaded with "how-to's."  How-to improve service, your management style, etc.
Human Resources	Renckly, Richard G.	Emphasizing practical problem solving and day-to-day operating details.
How to Speak and Listen Effectively	Robbins, Harvey A.	Provides a practical understanding of how people communicate and lets you develop and strengthen your own skills.
Managing Personal Change	Scott, Cynthia PhD & Jaffe, Dennis PhD	Handling change in a positive and productive way.
Customer Satisfaction: The Second Half of Your Job	Scott, Dru PhD	Shows how to improve customer relations skills.
The Customer Driven Company	Whiteley, Richard C.	Rated by Fortune Magazine as one of the best management books of 1991, this instant business classic is now recognized and the bible of customer service.
Training Managers to Train	Zaccarelli, Brother Herman	Effective training strategies and techniques.

For more books and journal articles on these topics, why not tap into the resources of Roosevelt's Library? Your RU Staff ID card is your library card! Check out the library's web site for books and the full-text of articles. Click on Books in the "Quick Search" box to search Illinet Online under subject headings such as:

• Supervision of employees 
• Employees--training of 
• Personnel management 
• Leadership

For journal articles, click on Articles in the "Quick Search" box and search indexes such as:

• ABI Inform in the FirstSearch database 
• Business & Company ASAP in InfoTrac

The library staff will be happy to help you find what you need. For assistance call x3644 (downtown) or x7980 (Robin).

Human Resources | Training and Development