Fidelity Investment Information
Human Resources

Below is information on commonly asked questions about:

• Creating a User ID and Password
• Forgotten IDs and Passwords
• Investment Allocation Changes
• Changing Beneficiary Designations

When you are viewing the Fidelity web site, you may see one or more accounts depending on how long you have been contributing to your retirement plan.

How do I set up a PIN for the first time, or clear and re-establish a PIN?

• Go to www.fidelity.com/atwork.
• Select "Access My Account".
• Choose either the "New User Registration", "Change Your PIN", or "Forgot Your PIN" link.
• Enter your Social Security Number or Customer ID.
• Follow the instructions regarding the entry of the above information.
• Enter a six to twelve character PIN.
• Confirm your entry as instructed.

I forgot my Fidelity User ID and Password.   How do I get this information?

Call a Fidelity Service Specialist at (800) 343-0860 to assist in the PIN reset.

How can I find out what my investment allocations are, or change the allocations for my account(s)?

You can log onto www.fidelity.com/atwork and click on "Access My Account".

• Once on the secure site, click on the "Savings and Retirement" tab on the top of the screen.
• From there click on the drop down box in the middle of the screen and choose "Change Investments".
• Click on "Contributions".
• From this screen you can view your current allocations.

Fidelity Retirement Service Specialists are available at (800) 343-0860 Monday through Friday from 8:00 a.m. to midnight ET to help answer any questions or assist with changes.
 

How do I change the beneficiary designation for my account(s)?

Call a Fidelity Service Specialist at (800) 343-0860 for your current beneficiary designations or to update your information.

Human Resources