Roosevelt University Emergency Text Messaging Service: FAQs

Roosevelt University has created a cell phone text-messaging service that will help you keep informed in the event of a University emergency. This service is available to all students, faculty and staff.

What do I need to do in order to participate in this service?

You will need a personal cell phone with some type of SMS (text messaging) service included in your plan. Then you must sign up for the Roosevelt message service using the form on our registration page.

What type of messages will I receive from Roosevelt University?

You only will receive messages pertaining to an emergency, such as campus closings due to weather or some other incident, a violent crime on campus, chemical hazard, bomb, tornado, etc. The message will include the following information: what happened, when and where it happened and what action you should take.

Is there a charge for this service?

The University does not charge for participation in this service. Depending on your cell phone plan, your provider may bundle free text messaging as part of your agreement, or you may be charged a small fee for every text message received. Contact your provider for details. We believe that the benefit of receiving vitally important safety information will far outweigh the cost of a text message.

Is this service optional?

Yes - it is your decision whether or not to opt into this service. However, we strongly urge you to take advantage of this opportunity since in many cases text messaging is the University's fastest and most effective way of getting emergency messages to you.

How can I manage my account?

A web page is provided for this purpose. Just log into the account page at http://www.e2campus.com/my/roosevelt/ using the username and password you selected when you submitted the signup form. From this page you can add or remove cell phone numbers, add the email alerting feature, review previous messages, and reset your password.

Is my subscription to this service permanent?

No. In order to make sure the notification database is as accurate and up to date as possible we are asking all subscribers to re-confirm their subscription to this service once a year. The renewal date will be just before the beginning of each fall semester.

Is there a limit to the number of cell phones I can register?

No. If you have several different cell phones you can register them all. The easiest way to do this is to visit the service site on the web page after you have created your initial account.

If I sign up will I start getting junk messages from the university?

No. The emergency messaging system will be used only for emergency purposes. Messages from any additional notification groups created on this system will not be sent to your cell phone unless you have explicitly subscribed to them. The privacy of your name and cell phone number is strictly protected, and will not be shared with any other party.

What if I don't have a cell phone?

If you don't have a cell phone, you can go to the registration page and click the link at the bottom of the form to sign up for the email-only version of this service. If you wish you can also register for the email option as a supplement to your text messaging subscription.

What if a message goes out but I don't receive it on my cell phone?

First, make sure your cell phone is fully registered. For help, see the phone confirmation guide. If you're registered, a variety of other issues can prevent receipt of a message, including changes in your cell phone plan, phone out of range, SMS service not activated, or technical problems within your provider's network. Report any suspected problems to the help desk.

Can I reply to a text message from Roosevelt University?

As a bulk-messaging system, this service does not support the reply function on cell phones that can normally be used to send a return text message back to the sender. You will be able to submit a reply, but no one will see it.

Who runs this service?

Roosevelt has contracted with e2Campus to provide this service to the Roosevelt community. The messaging hardware and software is managed off-site by this company so that emergency announcements can be posted even if all University systems are down.

What if I run into technical problems?

Send your questions and problem reports to userservices@roosevelt.edu, or contact the Roosevelt University help desk at 312-341-4357.