Roosevelt University - DoIT - Roosevelt Resinet FAQ

Frequently Asked Questions
Roosevelt Resinet | DoIT

Who is eligible to use the network?

All residents of the Herman Crown Center who agree to the university's Computer and Network Usage Policy (CNUP) may connect to Resinet. You may get a copy of the CNUP at

http://www.roosevelt.edu/doit/cnup/

The acts of connecting to and using the network will be considered to constitute agreement with all terms of the CNUP.

What do I need to get started?

You need a computer with a network adapter and a standard network cable with RJ45 connectors. Almost all computers sold in the last 5 years have network adapters built right into their mother boards. If your computer does not, you need to buy and install an adapter card. You can purchase one at almost any electronics store that sells computer accessories. Network adapter cards are sometimes called NICs (Network Interface Cards). Be sure to check your computer's documentation to determine what kind of NIC that you need. If you need an network cable, you can buy one at the Roosevelt bookstore.

Besides connecting the proper set of cables that plug your computer into Resinet, you need to configure your computer with the proper IP addresses ("IP" stands for "Internet Protocol"). These addresses are available at the HCC front desk. Every resident must have their own personal IP address assigned to them by HCC and Resinet.

When you pick up your IP configuration information (IPC) at the front desk, you will also receive a Resinet Startup Kit. The Startup Kit contains detailed instructions on how to enter your configuration addresses into your computer, how to connect the cables, how to troubleshoot any problems, and what the rules are that you are required to follow.

Where do I get my Startup Kit?

You can pick up your Startup Kit at the HCC front desk. Or ...

Click here to download a copy of the Startup Kit.
Click here to download a copy of the rules and regulations (i.e., the Roosevelt Computer and Network Usage Policy).

Is the network down or is it just me?

If your computer is not connecting to the Internet, the first thing to do is check with one of your neighbors. If they can't connect to the network either, then call the Roosevelt Helpdesk at 312-341-6460. (Problems affecting all of Resinet receive 24x7 service. Problems affecting a single floor or single room receive next business day service.) If your neighbor is connected, then there may be something wrong with your computer or your physical connection to the network.

To troubleshoot your problem, try the following:

1. Make sure that the Netgear switch that your computer’s network cable is connected to is plugged into both the network jack and the electrical outlet in your room. If the switch is receiving power, then a power status indicator light should be lit on the switch. If the switch is connected to the network then another green indicator light should be glowing at postion 1 on the switch.

2. Check your computer’s network cable and make sure that it is fully connected to the network port on the back of your computer and to the switch. If your computer and switch are both powered on, and if the switch’s uplink indicator light is lit, then an indicator light should also be glowing corresponding to the port on the switch that your computer’s network cable is attached to. If your computer is attached to port 3, then the number 3 status light on the switch should be glowing. If it is not, then either the NIC is faulty, or it is not fully seated in your computer’s motherboard, or your network cable is faulty. (Try again and/or try a different cable.)

3. Double-check to see that your IP configuration information is properly entered into the right places on your computer’s network configuration screens. (I.e., reconfigure using the configuration guides included in the Startup Kit (above).

If this fails, call the Helpdesk at 312-341-6460.

How do I get help?

If you are having a problem with your personal computer, you should consult with the customer service office of the company that sold you your computer. Other than network support, Roosevelt does not provide any Helpdesk support for residence hall residents. If you are sure that your problem is a network problem (see the troubleshooting hints shown above) call the Helpdesk at 312-341-6460.

How do I sign up for Roosevelt Webmail?

All students are eligible for Roosevelt Webmail accounts. Accounts can be activated by going to http://mymail.roosevelt.edu.

Can I share copyrighted music and video files with my friends using file sharing software?

The university's policy regarding copyright and intellectual property is unambiguous and uncompromising: violation of copyright and other intellectual property rights is forbidden and constitutes a violation of the university's Computer and Network Usage Policy. Violations of this policy may lead to disciplinary action up to and including discharge, dismissal, expulsion, and/or legal action.

What can I do if I think I am infected by a virus?

If you think your computer is infected with a virus, run the Stinger program from McAfee/Network Associates. Stinger is free software that searches for known viruses and worms and removes them if it can. You can download it for free from the McAfee site at

http://vil.nai.com/vil/stinger/

(Stinger does not run on Macintosh computers)

Moreover, you should install anti-virus software and keep it updated. Two well know and reliable vendors of anti-virus software are McAfee and Norton.

Note that willfully spreading a virus, worm, or any other destructive program violates Roosevelt's Computer and Network Usage Policy and may lead to disciplinary action up to and including discharge, dismissal, expulsion, and/or legal action.