Technology Support Guide for Faculty

General requests for technical assistance

Direct your questions to the RU Technology Help Desk by phone at 312-341-4357, or through the online support site. For details see the Help Desk User's Guide.

Consulting the Knowledge Base

A variety of technical information is available on the DoIT web site, and also in the Help Desk Knowledge Base (see the links on the left side of that page -- no login required).

Using the classroom technology

If you're unsure how to operate the equipment in the classrooms or need help in connecting your laptop to the classroom projection system, a good place to start is the Standard Classroom User Guide. For additional help, contact your local ETRC office, or place a formal request with the help desk.

Quick help with classroom problems

When you're in a class and encounter problems with computing or projection equipment, placing a formal request with the help desk takes too much time. In these cases it's much faster to contact your local ETRC office, either in person or by telephone. There's an ETRC office at all three buildings, and they are staffed whenever classes are in session. Contact information is listed below. If you call and no one answers, it's probably because ETRC staff have been called momentarily out of the office to handle another problem. Leave a message with information about your problem and your location, and a staff member will be with you as soon as possible.

Auditorium Building Office: Room 576 Phone: 312-341-3650

Gage Building Office: Room 305 Phone: 312-281-3201

Schaumburg Campus Office: Room 700 Phone: 847-619-8601

Requesting a different classroom

If the classroom you've been assigned in adequate either because of capacity or the lack of equipment, you may be able to find an alternative space. For more information, contact the scheduling clerk in the Office of the Registrar at 312-341-3721.

Requesting special equipment for classroom use

If your classrooms does not contain the technical resources you need, you can request special assistance from ETRC. The most efficient method is to submit your request using the online equipment request form. This equipment is available on a first-come, first-served basis so be sure to get your requests in early.