1. I have a slow internet connection at home or on the road and I am having problems accessing myMail. What can I do?

If you are on a slow connection or are having problems connecting to the default web client then try the basic version.

     Related link: myMail

     Related link: myMail - Basic

2. When I login with this other browser I get a message that it is unsupported or my browser does not work right?

You can try using the basic client which offers greater compatibility. The basic client is useful when using a browser that is displaying improperly or gives an error message during login saying that the browser is unsupported. There is a link on the login page for the basic client.

     Related link: myMail

     Related link: myMail - Basic

3. Does myMail support Internet Explorer 7?

Yes, Internet Explorer 7 is supported through both the standard edition and the basic edition.

     Related link: myMail

     Related link: myMail - Basic

4. I have made an official name change with the registrar. Does this affect my myMail account?

Yes, an official name change will affect your myMail account immediately after the name change. You will not lose your old email, but you will be provisioned a new account based on your name change. You can send an email to namechange@mymail.roosevelt.edu for other questions regarding how a name change affects your myMail account or for information on accessing your old emails after a name change.

5. What do I need to know about changing my password?

Your myMail password is the same as your RU Access password. To change your password, login to RU Access and follow the instructions. Once you change your password, it can take up to ten minutes for the change to be in effect for the myMail system.

6. Do I have to use Roosevelt University email?

Yes, email is an official means of communication at Roosevelt University. An email message regarding University matters sent from an administrative office, faculty, or staff member is considered to be an official correspondence and may be the only form of correspondence you will receive. You are responsible for checking Roosevelt University email (myMail) account frequently. A part of our goal is to prepare students for careers in the 21st century – and that includes the ability to operate in today’s (and tomorrow’s) electronic world, where email is a basic and essential tool.

7. How do I get a student email account?

Email accounts are created as soon as a student registers for their first class at the University.

8. Who is eligible for an email account?

Only students who are registered for the Fall 2006 semester are eligible for a myMail account.

9. How do I access my email?

If you are already registered for a class in the Fall 2006 semester, go to http://mymail.roosevelt.edu and follow the instructions to access your email account. The Roosevelt University email system (myMail) is web based. You do not need to install any new software on your computer as long as you have a current web browser.

     Related link: myMail

10. What is my email address?

Your email address follows the format:

FirstName.LastName@mymail.roosevelt.edu

If this address is already taken, a sequence number is added to the LastName. For example: If John.Doe@mymail.roosevelt.edu is already in use, the next person with the same name will get the address John.Doe01@mymail.roosevelt.edu.

Click here to look up your email address

You can also logon to RU Access and click on the View My Email Address" link in the "Personal Information" section.

Note: Any special characters will be removed from the name in the email address
For example: Susan Jones-Smith would be susan.jonessmith@mymail.roosevelt.edu
and Kelly O’Brien would be kelly.obrien@mymail.roosevelt.edu
and La Tanya Jones would be latanya.jones@mymail.roosevelt.edu

     Related link: myMail

     Related link: RU Access

11. What’s the password for my email account?

Your email password is the same as your RU Access password (PIN). If you cannot remember it, go to RU Access (http://www.roosevelt.edu/ruaccess), enter your Roosevelt ID (a nine digit number starting with the number 9) and click on the forgot password button and follow the instructions. If you still have problems with recovering your password, contact the Registrar’s office (Chicago: 312-341-3535; or Schaumburg: 847-619-7950) to reset your RU Access password (PIN).

New Students: If you have never used RU Access before, your initial PIN/password is your birth date in MMDDYY format (or the last 6 numbers of your ID if we do not have your birth date).

Note: It will take up to 6 minutes for your new RU Access password to be available for use on myMail.

     Related link: RU Access

12. Who do I contact if I need help with email?

First look at the list of Frequently Asked Questions on the myMail home page. There is also a link to additional help information on the page. Once you login to your email account, click the Help link in the top-right corner for more information. If you don’t find the answer, please contact the helpdesk at 312-341-HELP (4357).

     Related link: myMail Help

13. Can I get the University email address changed?

The email account name is based on the official name of the student as reflected in the University student database (Banner). Requests for mail aliases based on name preference, middle name, nicknames, etc., cannot be accommodated. The only requests for name change that will be processed are to correct a discrepancy between email account name and official University records, in which case the email account name will be corrected.

14. How much space do I have in my mailbox?

Each user is provided 200 MB of space in their mailbox. A status bar on the screen informs a user about how much space they have available.

15. Can I have my Roosevelt email forwarded to my hotmail or yahoo (or any other ISP) account?

Forwarding of your emails to other email accounts is not offered as an option. Since myMail is an official means of communication and in some cases may be the only form of communication from the University, we need to ensure that all students have the ability to receive such communication. In our experience, students change their personal email accounts, but forget to update that information on RU Access. As a result they may not receive important University communication. Also, in some cases we found that students inadvertently marked University communication as spam, and as a result didn’t receive important University communication. In order to ensure all University communication that is sent to students is accessible to them, the student email committee decided to not allow forwarding as an option.

16. How do I request an email address for my student organization?

Requests for shared student organization accounts will be accommodated upon verification of registration with the Office of Student Activities. These accounts require a designation of an account manager, who will administer the addition, deletion, or modification of names within the account, as well as manage the account as per these guidelines. These accounts will be created with an expiration date of 1 year, at which time the account manager can request a renewal, which will be granted pending verification of registration with the Office of Student Activities and the member list. Please contact studentservices@mymail.roosevelt.edu for more information.

17. What kind of protection do we have against spam and viruses?

While the incoming email is scanned for viruses and for messages deemed to be ‘SPAM’, it is impossible to guarantee protection against all SPAM and virus infected messages. It is therefore incumbent on each individual to use proper care and consideration to prevent the spread of viruses. In many cases viruses appear to be sent from a friend or coworker, therefore attachments should only be opened when the user is sure of the nature of the message. If any doubt exists, the user should contact the sender to verify the authenticity of the message and/or the attachment. For more information see – Help with junk mail

18. What happens to my old Roosevelt email account?

The old email server will be accessible and supported through the end of November. Students should move mail from their old accounts to their new ones as soon as possible. The easiest way to move your messages is to forward them to your new account. You should also inform senders of your new address.

It's important to note that myMail is the official Roosevelt email system and will be used for all official email communications. Official communications will not be sent to the old email server.