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Contact and Responsibilities

Each individual within the division of Student Success welcomes inquiries and will help to evaluate each situation and refer you to the people who can best assist you. 

A list of email contacts and a brief description of responsibilities of the personnel within the division is included for easy reference.  Personnel are categorized by office in which they work. 

Student Engagement Student & Community Services Student Development

Sheila Coffin, Associate Provost, Student Success
scoffin@roosevelt.edu

  • Works with colleges and other divisions to develop connections that support the academic experiences of students
  • Works alongside leaders in each office to create strategy to address the Institutional Strategic Plan
  • Supports service initiatives including C.A.R.E. that benefits the student experience and professional development initiatives that engage personnel

Julie Rave, Executive Secretary, Student Success
jrave@roosevelt.edu

  • Provides assistance for student health insurance questions
  • Manages communications among key campus offices
  • Supports the administrative efforts within the division

Student Engagement

Eric Tammes, Assistant Vice President, Student Engagement
etammes@roosevelt.edu

  • Leads the Student Engagement area that includes the Academic Success Center Programs, Veterans Services, Career Development and Academic Advising, and Project Prime

Office of Academic Success Center/Disability Services

Nancy Litke, Senior Director
nlitke@roosevelt.edu

  • Oversees Academic Success Center Programs
  • Facilitates Accommodations for students with disabilities
  • maintains compliance of ADA Guidelines
  • acts as a resource for faculty and staff on student disability issues
  • facilitates alternative tests and quizzes and assist students with academic challenges.

Danielle Smith, Interim Assistant Director
dsmith51@roosevelt.edu

  • Assists with all matters related to the programs in the Academic Success Center
  • Oversees all matters related to Peer Mentor Program, individualized tutoring with Learning and Support Services Program Students 
  • Provides accommodations for students with disabilities.

Jeff Helgeson, Coordinator Chicago Tutoring Center
jhelgeson@roosevelt.edu

  • Oversees all matters related to tutoring, including recruitment and training of tutors, maintain database, consult with faculty, presentations to promote benefits of tutoring, as well as study skills and small group instructions.

Timothy McCain, Coordinator Schaumburg Tutoring Center
tmccain@roosevelt.edu

  • Oversees all matters related to tutoring, including recruitment and training of tutors, maintain database, consult with faculty, presentations to promote benefits of tutoring, as well as assist in providing accommodations to Schaumburg students with disabilities, including facilitating alternative tests and be a resource to faculty and staff on disability issues.

Office of Veteran Services

Pete LaHaie, Coordinator, Veterans Services
plahaie@roosevelt.edu

  • All matters related to the enrollment and retention of veteran and military students
  • Acts as the U.S. Department of Veterans Affairs School Certifying Official
  • Serves as an advisor to all members of the University community on issues related to veterans and the military.

Office of Career Development and Academic Advising Center

Alicia Butler, Director – Chicago
abutler@roosevelt.edu

  • Oversees the entire Advising Center Office (Chicago) functions
  • Co-chairs Academic Status and Progress Committee
  • Provides assistance to new and continuing undergraduate students with course selection and program planning.

Michael Funtera, Senior Advisor/Probation Coordinator - Chicago
mfuntera@roosevelt.edu

  • Provides assistance to new and continuing undergraduate students with course selection and program planning.
  • Oversees the review, reporting, and communicating of Academic Probation standing.
  • Enforces academic policies and engineers programming for at risk and underperforming students.
  • Compiles data primarily through Argos reporting for purposes of outreach and assessment. This includes identifying treads, creating communication projects, and reviewing efficiencies.
  • Providing additional tailored support to special populations including student athletes, veterans, etc…
  • Review and interpret the results of appropriate assessment tools and determine course placement

Carlton Brown, Advisor – Chicago
cbrown57@roosevelt.edu

  • Provides assistance to new and continuing undergraduate students with course selection and program planning.
  • Serve as assessment liaison to improve student learning outcomes
  • Hiring, training and managing of student worker staff
  • Review and interpret the results of appropriate assessment tools and determine course placement

Casey Gong, Advisor – Chicago
cgong01@roosevelt.edu

  • Provides assistance to new and continuing undergraduate students with course selection and program planning.
  • Updates curriculum checksheets for each major (CAS & COB) based on yearly catalog changes to general education and/or major requirements (effective every fall)
  • Advising department website maintenance (formatting and content)
  • Providing additional tailored support to special populations including student athletes, veterans, etc…
  • Review and interpret the results of appropriate assessment tools and determine course placement

Chloe Robinson, Advisor/Testing Coordinator – Chicago
crobinson22@roosevelt.edu

  • Provides assistance to new and continuing undergraduate students with course selection and program planning.
  • Hiring, training and managing of proctor staff
  • Setting up, administering and organizing the Roosevelt University Assessment
  • Communicating with other departments in regards to their inquiries about the RUA
  • Assisting with the setup of remote RUA exams when students are unable to do the RUA at Roosevelt
  • Work closely with the English department in regards to effectively administering the writing sample.
  • Review and interpret the results of appropriate assessment tools and determine course placement

Roberta Singer, Advisor
rsinger@roosevelt.edu

  • Provides assistance to new and continuing undergraduate students with course selection and program planning.
  • Review and interpret the results of appropriate assessment tools and determine course placement

Dana McCray, Senior Secretary – Chicago
dmccray@roosevelt.edu

  • General clerical duties, including answering the phone, scheduling appointments, maintaining files, etc.
  • Apply/remove academic holds in Banner for students who have been suspended and/or reinstated.
  • Send out letters to suspended and/or reinstated students, utilizing Mail Merge.
  • Route student files to departments at advisors’ direction, including removing advisor from SGAAADVR, noting routed status in SPACMNT, printing file notes and completing routing sheet.
  • Monitor advising and eAlert inboxes

Jennifer Wonderly, Director – Schaumburg
jwonderl@roosevelt.edu

  • Oversees the entire Advising Center Office (Schaumburg) functions
  • Co-chairs Academic Status and Progress Committee
  • Provides assistance to new and continuing undergraduate students with course selection and program planning.

Danette Schulz/Probation Coordinator – Schaumburg
dschulz@roosevelt.edu

  • Provides assistance to new and continuing undergraduate students with course selection and program planning.
  • Review and interpret the results of appropriate assessment tools and determine course placement
  • Oversees the review, reporting, and communicating of Academic Probation standing for Schaumburg and online students.
  • Oversees the hiring, training and supervision  of Peer-Career Counselor
  • Functioning as the advising contact and office liaison for the on-line campus students and on-line faculty
  • Works with “undecided” majors in Schaumburg , Myers Briggs Typology Indicator and Strong Interest inventory

Valerie Galgan, Advisor – Schaumburg
vgalgan@roosevelt.edu

  • Provides assistance to new and continuing undergraduate students with course selection and program planning.
  • Cite core editor for web site
  • Review and interpret the results of appropriate assessment tools and determine course placement

Ligia Amarei, Student Support Specialist – Schaumburg/Chicago
lamarei@roosevelt.edu

  • Provides assistance to new and continuing undergraduate students with course selection and program planning.
  • Review and interpret the results of appropriate assessment tools and determine course placement
  • Serve as testing coordinator of the Roosevelt University Assessment RUA for the Schaumburg campus
  • Functioning as the advising contact and office liaison for the on-line campus students and on-line faculty.

Kathy Volini, Senior Secretary – Schaumburg
kvolini@roosevelt.edu

  • Switchboard operator for all four buildings Monday – Friday from 9:00 a.m. – 5:00 p.m.
  • General clerical duties, including answering incoming calls and placing outgoing calls, scheduling appointments, meet and greet students, maintaining all student files, tracking/compiling reporting data, etc.
  • Apply academic holds in Banner for students who have been placed on academic probation
  • Send out letters to students placed on academic probation, utilizing Mail Merge.
  • ROUTE student files to departments at advisors’ direction, including ending advisor from SGAAADVR in an effort to maintain advisor history, noting routed status in SPACMNT, checking the processing of file notes, completing/maintain routing sheet record log, deliver ROUTED files to the colleges of their major.  Communicate, via email to students, the status of their file. 
  • Maintain/process advising@roosevelt.edu and eAlert@roosevelt.edu inboxes

Sara Bujas, Career Counselor
sbujas@roosevelt.edu

  • Career generalist: major exploration, resumes, cover letters, interviewing, and job search
  • Myers Briggs Typology Indicator and Strong Interest Inventory

Aasha Gholar, Administrative Secretary
agholar@roosevelt.edu

  • Website and online resources
  • eRecruiting support (portal for university student employment postings, external internship and job postings, and events)

Aaron Kennedy, Student Employment Specialist
akennedy@roosevelt.edu

  • Student employment (on campus): position requests and approvals, job posting, and onboarding liaison with HR
  • Career generalist: resumes, cover letters, interviewing, and job search

Chris Willis, Assistant Director for Employer Relations and Internships
cwillis@roosevelt.edu

  • External relationships: employers, IBHE work study grant, and internship sites
  • Career fairs and on-campus recruiting
  • Career generalist: resumes, cover letters, interviewing, and job search

Student Support Services/Project Prime

Andrea Egle, Director
aegle@roosevelt.edu

  • Responsible for overall program management, administration, data management and reporting in addition to meeting the needs of program participants including holistic academic advising, monitoring academic progress, navigating financial needs, and leadership development activities

Pamela Thompson-Hill, Developmental Guidance Specialist
pthompsonhill@roosevelt.edu

  • Responsible for meeting needs of program participants including holistic academic advising, monitoring academic progress, navigating financial needs, and leadership development activities

Rita Brown, Administrative Secretary
ribrown@roosevelt.edu

  • Responsible for checks/payment processing, supply management, Project Prime desk, office support for projects/events

Student and Community Services

Lakisha Young, University Registrar
 lyoung@roosevelt.edu

  • Leads the Student and Community Services area including the Registrar’s Office and Academic Partnerships
  • Serves as the University Registrar
  • Addresses student course issues including Petitions for Late W’s and Tuition Petitions

Registrar’s Office

Laurel Tryforos, Associate Registrar for Graduation Services and Credit Evaluation
email-ltryforos@roosevelt.edu

  • Assist all members of the office in the use of Banner in the daily functions of the office.  
  • Oversees graduation-related services as well as transfer credit evaluations on both campuses.  
  • Reports all enrolled students to the National Student Clearinghouse

Laura Kehoe, Associate Registrar, Systems and Course Scheduling
lkehoe@roosevelt.edu

  • Oversees functions of the student module including ARGOS reports.  
  • Oversees the scheduling service functions on the Chicago campus including all customer service functions.
  • Works with the Banner team to ensure all Banner jobs and processes run properly

Deonna Alexander, Associate Registrar for Registration Services
dalexand@roosevelt.edu

  • Work closely with Nicholas Tonozzi, Jannie Jefferson, Dianne Hankins, Cindy Rath, and Rosalie LiCavoli on the Chicago and Schaumburg campuses to oversee customer service in our frontline operations.  
  • Oversees the end of term grading processes
  • Oversees the transcript ordering and mailing process

Nicholas Tonozzi, Assistant Registrar for Registration Services
 ntonozzi@roosevelt.edu

  • Works closely with Jannie Jefferson, Dianne Hankins, Cindy Rath, and Rosalie LiCavoli on the Chicago and Schaumburg campuses to oversee customer service in our frontline operations.  
  • Assist students, faculty and staff in person and via telephone
  • Runs the end of term grading processes and changes grades submitted by instructors
  • Oversees the transcript ordering and mailing process
  • Registers and drops students from courses as requested
  • Updates majors, minors, and concentrations in Banner
  • Resets RuAccess pins

Sarah Willis, Assistant Registrar for Graduation Services
swillis@roosevelt.edu

  • Commencement planning
  • Convocation planning
  • Sends work cards to department chairs for student who have applied for graduation
  • Endures all grades are in Banner before degrees are officially awarded
  • Oversees the ordering and shipping of diplomas to students
  •  Publishes information about cap and gown ordering for faculty members
  • Coordinating the Salute to Graduates reception where students pick up graduation ceremony information, their cap and gowns, and take graduation pictures

Dustin Levell, Assistant Registrar, Scheduling
dlevell@roosevelt.edu

  • Data entry for Spring, Summer, and Fall Schedule
  • Determines the dates for each part of term based on the university’s academic calendar
  • Completes back end registration set up for each registration period
  • Makes changes, as requested, to titles, credit hours, prerequisites, notes, and course descriptions
  • Resource 25 (R25)and 25 live  Administrator for room assignments

Paula Boettcher (SCH) and Daisy Tow (Chicago), Credit Evaluators
pboettch@roosevelt.edu and dtow@roosevelt.edu

  • Evaluate transcripts for students who are transferring to Roosevelt.
  •  Completes degree checks for students who have applied for graduation in the colleges of Arts and Science and Business

Allison Sullivan, Administrative Secretary
asullivan06@roosevelt.edu

  • Assists the university Registrar with various tasks
  • Coordinates the Starting Out at Roosevelt Program (SOAR)
  • Coordinates the UPASS distribution and troubleshoots any issues related to UPASS
  • Assists students, faculty and staff in person, via telephone, and email
  • Researches information for the Petition Committee

Alenda Wilkins, Scheduling Administrative Clerk
awilkins@roosevelt.edu

  • Assigns courses to classrooms and/or computer labs
  • Reserves meeting rooms
  • Assist Dustin Levell with term schedule changes

Dianne Hankins-Chief Clerk, Jannie Jefferson-Chief Clerk, Cindy Rath-Administrative Clerk
dhankins@roosevelt.edu
jjeffers@roosevelt.edu
crath@roosevelt.edu

  • Assist students, faculty and staff in person and via telephone
  • Guides students and alumni in the transcript ordering and payment process
  • Registers and drops students from courses as requested
  • Updates majors, minors, and concentrations in Banner
  • Resets RuAccess pins
  • Completes grade changes

Rosalie LiCavoli-Chief Clerk
rlicavoli@roosevelt.edu

  • Assists with the First Stop in Schaumburg servicing students for Admissions, Financial Aid, and Registrar’s Offices.
  • Scans and indexes student forms

Academic Partnerships

Alice Blomquist, Assistant Provost, Academic Partnerships
ablomquist@roosevelt.edu

  • Works with faculty, department chairs, deans and community colleges to develop degree completion articulation agreements (2+2’s and 2+3’s) for all Roosevelt University programs. 
  • Develops Dual Degree Partnerships with community colleges.    
  • Works with other departments and colleges to resolve issues/challenges on the Schaumburg Campus, and manages the First Stop in Schaumburg.

Office of Conference Services

Jodi Daily, Director of Conference Services
jdaily@roosevelt.edu

  • Sales, marketing and oversight of conferences, meetings, and summer accommodations of not-for-profit conference groups.
  • Coordination of all the vendors to provide outstanding service to customers. 

Margaret Braggs, Secretary, Conference Services
mbraggs@roosevelt.edu

  • Customer support for conference services including booking of overnight accommodations and meeting facilities. 
  • communication with customers and deployment of contracts

Student Development

Bridget Collier, Assistant Provost, Student Development
bcollier@roosevelt.edu

  • Lead the Student Development area that includes the Office of Conflict Resolution and Conduct, the Counseling Center, Residence Life, Center for Campus Life, Center for Student Involvement and Health Services
  • Oversee university conduct processes including restorative justice practices and ensure compliance with Clery, FERPA, and Title IX mandates
  • Serves as member of the Behavioral Assessment and Response Team (BART)
  • Advise the Student Government Association and serve as the university liaison to SGA from the administration

Office of Conflict Resolution and Conduct

Sarah Manzeske Torres, Director of Community Standards & Student Engagement
storres09@roosevelt.edu

  • Responsible for the daily administration and coordination of the student conduct process within University
  • Serve as a liaison to work collaboratively with University partners concerning student conduct issues to establish and maintain effective procedures and safety protocols
  • Responsible for collecting data pertaining to conduct to aide in department assessment. This includes, but not limited to, report tracking, community incident trends, Clery Reports

Michel McBride, Senior Secretary
mmcbride02@roosevelt.edu

  • Provide daily departmental support the Assist Provost, Director of Community Standards and Student Engagement, and the Office of Residence Life
  • Provide information related to the Student Immunization process
  • Respond to inquiries regarding the university via phone, email and office visits
  • Create weekly email blast of university events for current students, faculty and staff

Counseling Center

All Counseling Center permanent staff are licensed psychologists, and provide direct clinical services (individual, couples, and group therapy; intake assessments; crisis intervention), outreach and consultation, and training and supervision. 

Sue Stock, Director
sstock@roosevelt.edu

  • Overall managerial responsibility for the Center on both campuses
  • oversees clinical service provision

Mary Grigar, Assistant Director
mgrigar@roosevelt.edu

  • Coordinates the training programs
  • lead person for assessment and managing our clinical schedule/database system

Kusha Murarka, Assistant Director for Outreach Services
kmurarka@roosevelt.edu

  • Coordinates outreach services
  • coordinates the postdoctoral fellow program

Diane Herbstman Welbel, Staff Psychologist, part-time
dherbtsmanwelbel@roosevelt.edu

  • Coordinates the group therapy program

Taylor Esposito, Staff Psychologist
tesposito@roosevelt.edu

  • General duties as described above; is coordinating outreach services in Dr. Murarka’s absence

Charla Johnson, B.A., Senior Secretary
cjohnson@roosevelt.edu

  • General clerical duties
  • answers the phone,
  • monitors the waiting room
  • schedules appointments
  • maintains files
  • processes financial paperwork, etc.

Margaret Lally, Senior Secretary (part-time)
Mlally02@roosevelt.edu

  • General clerical duties
  • answers the phone
  • monitors the waiting room
  • schedules appointments

Office of Residence Life

Eduardo Diaz, Director, Residence Life
Ediaz14@roosevel.edu

  • Provide vision and strategy for the Office of Residence Life
  • Oversee operations for the Office of Residence Life including strategic planning and assessment, budget and facilities management, housing assignments using the StarRez database and BANNER systems, and ensure delivery of holistic residence education program initiatives that support academic success and foster personal growth
  • Supervise the Assistant Director (live on) and Coordinator for Housing
  • Collaborate with the University Center

Mario Rodriguez, Assistant Director, Residence Life
Mrodriguez51@roosevelt.edu
Full time
Mario Rodriguez, Office of Residence Life Assistant Director
Mrodriguez51@roosevelt.edu

  • Full time live in professional that serves duty rotation and help students create a safe, happy and inclusive community.
  • Supervise 3-4 Graduate Hall Coordinators and 16 Resident Assistants
  • Department liaison to the university’s campus committees, CASHA and other organizations
  • Oversee the selection process, hiring , training and development of  Resident Assistants
  • Respond to student crisis and emergencies in the Wabash building

Katharine Denny, Coordinator of Housing Administrations
kdenny@roosevelt.edu

  • Facilitate housing processes such as opening, closing, room changes, meal plan changes, and housing selection
  • Manage housing assignment processes for students and summer housing applicants
  • Supervise key control process, including master and local inventories, distribution, collection, lock changes, and billing
  • Oversee the break, early  arrival, and late stay exception processes
  • Establish and maintain relationships with key departments such as  Enrollment Management, Public Safety,  Facilities,  Registrar,  Information Technology, and Dining
  • Maintain Star Rez residence records, including emergency contact information, cell phone numbers, etc.

Center for Campus Life (Schaumburg)

Ben Scherr, Director
bscherr@roosevelt.edu

  • Oversees the day to day operations of campus life at the Schaumburg campus
  • in charge of the SPEED programming board that plans student activities, student organizations, new student orientation, social justice events (Enlightenment Project), and student leadership opportunities
  • If students need information about outside the classroom involvement and opportunities, please have them come into the Center for Campus Life, room 126.

Center for Student Involvement (Chicago)

Elizabeth Choporis, Director
echoporis@roosevelt.edu

  • New Student and Transfer Orientation (program and orientation leaders), student organizations (events, advisor, etc), Student Activity Fee Allocation Committee advisor, fraternities/sororities

Jarquetta Egeston, Director
jegeston@roosevelt.edu

  • Leadership (Leadership Summit, Leadership Awards, Eleanor Roosevelt Society, Emerging Leaders Institute), SPEED programming board advisor, community service