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Terri Friel

Roosevelt business dean appointed examiner for 2012 Malcolm Baldrige National Quality Award

Posted: 06/21/2012

Terri Friel, dean of Roosevelt University’s Heller College of Business, has been selected as an examiner for the prestigious Malcolm Baldrige National Quality Award, the highest national recognition that a U.S. organization can receive for performance excellence.

As a member of the Board of Examiners, Friel is responsible for reviewing and evaluating applications submitted for the award. The Board is composed of approximately 500 leading experts selected from industry, professional and trade organizations, education, health care and nonprofits (including government).

“Those selected as examiners meet the highest standards of qualification and peer recognition,” said Patrick Gallagher, director of the Commerce Department’s National Institute of Standards and Technology (NIST). “All members of the board must take part in a preparation course based on the Baldrige Criteria for Performance Excellence and the scoring and evaluation processes for the Baldrige Award.”

The Baldrige Award may be given annually in six categories: manufacturing, service, small business, education, health care and nonprofit. Since 1987, awards have been presented to 90 organizations.

Friel joined Roosevelt in 2008 as dean of the Heller College and as the Walter E. Heller and Alyce DeCosta Professor of Management. She holds doctoral and master’s degrees in Engineering Management from Southern Methodist University, master’s and bachelor’s degrees in Chemical Engineering from the University of Louisville and a bachelor’s degree in French from Eastern Kentucky University.

The Heller College of Business offers classes at Roosevelt campuses in Chicago and Schaumburg, Ill. It provides a diverse population of students an opportunity to develop critical skills necessary for success. Courses emphasize professional integrity, sustainable business practices, and global engagement.