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More ITS News and Tech Tips

The "Heartbleed Bug" and What You Can do to Stay Safe Online (4/14/2014)

As you may have seen in the Chronicle for Higher Education a world-wide security vulnerability named “Heartbleed Bug” was discovered on April 7. Researchers found a flaw in one of the tools used to secure Internet traffic. That tool, called OpenSSL, is responsible for providing security on the Internet. The bug allows an attacker to capture usernames, passwords, and pretty much any other information.
Information Technology Services has evaluated centrally-managed servers and there is no evidence that any of the core critical IT services use OpenSSL. Therefore none of the core systems are vulnerable to the “Heartbleed Bug” security risk.
Users are advised to exercise caution with other websites they may visit. To ensure that other websites are secure, users can test them withHeartbleed Test Site.
We anticipate a new wave of phishing messages using this vulnerability as an excuse to steal login credentials and compromise accounts. Beware of spam messages.

Have an IT question? Or a tech question? (4/4/2014)

Send an email to—this address is monitored daily. In the event no one is available to answer your call, your questions will still be acknowledged and resolved. 

Work with BDMS? (3/25/2014)

Working with student transcripts / BDMS? Add to Internet Explorer’s popup blocker exception list for better BDMS performance. 

If you haven't already done so, please enroll in the Password Self Service tool at: (3/25/2014)

Login with your NetID, click the Enrollment tab, and choose two security questions/answers. Use these questions/answers to recover your password should you forget it in the future. You can also use this tool to unlock your account should it become locked by too many incorrect login attempts.
NetID passwords cannot be reset over the phone. If you can't remember your password and you haven't enrolled in this tool you'll have to arrange a personal visit with a technician to have your password reset.
Note: Your NetID is the first part of your email address (e.g., jdoe) and the password you use to login to your computer (Windows) and/or email address.

If you forget your email password…(2/5/2014)

With the introduction of the Password Recovery Tool, the procedure for recovering/resetting your "NetID" password changed. ("NetID" is the name for the user name/password combination you use to login to your email account. Windows computer users also use their NetID to login to their computer).

If you have not yet enrolled in the Password Recovery Tool, please do so now. Go to, login with your NetID, and click the enrollment tab to set your security questions and answers. If you forget your NetID password in the future, you can visit this site to recover it.

To ensure the security of your account, NetID passwords can no longer be reset over the phone. If you cannot use the Password Recovery Tool, you should open a ticket with the Help Desk (call 312-341-4357) to arrange to meet a technician who can then reset your NetID password. 

Easy Ways to Start a Computer Service Ticket (2/4/2014)

If you need assistance with your computer there are several ways of starting a service ticket. 

1. Call the Help Desk, 312-341-4357.

2. Send an email to Just include the details of your request and your preferred method of contact. A service ticket will be automatically generated based on your email.

3. Leave a voice mail. If you call the Help Desk but the technicians are serving other people you can leave a voice mail. The voice mail will also automatically generate a service ticket. Please include the details of your request. 

Discounts for Computers and Software (1/14/2014)

As a member of an educational institution you’re eligible to receive discounts on the purchase of computers and software. The procedures vary among vendors so check with them before purchasing. But here are some general guidelines for particular vendors.

Apple—Apple usually offers discounts for computers and sometimes for accessories. They rarely, if ever, offer discounts on iPads and iPhones. Apple has an Education Store that lists discounted prices. Go to, scroll to the bottom, and click the link for the Education Store for more information. 

Lenovo—Offering discounts on most of their laptops and desktops, Lenovo has a special store set up for Roosevelt. Go to and select Roosevelt from the list to access special pricing.

Dell—Dell also offers discounts on computers and some other accessories. Go to, scroll to the bottom and look for Employee and Student Discounts. 

Both Varsity Buys ( and Journey Ed ( offer educational discounts on a variety of software.

Because these vendors need to ensure that you are affiliated with an educational institution you may be required to supply proof (typically a copy of your ID card) prior to completing the purchase. They will provide instructions on how to do so, if required.

Is Your Phone Lock Code Secure? Maybe Not. (12/10/2013)

If you have set a lock code on your phone you've taken a good first step to securing your phone should it be lost or stolen. Many phones, including the iPhone, will allow for a certain number of unlock attempts before the phone is erased.   An important component to lock code security is the code you choose. Did you know that some research has shown that the top 10 most common lock codes represent 15% of all lock codes? What this means is that given a chance, a thief could try the top 10 most common codes and have more than a one in ten chance of unlocking your phone.  

What are the most common lock codes? These:

  • 1234
  • 0000
  • 2580
  • 1111
  • 5555
  • 5683
  • 1212
  • 1998
  • 6969
  • 1379
  • 1997
  • 2468
  • 1996
  • 2011
  • 3333
  • 1999
  • 9999
  • 7777
  • 8888
  • 1995
  • 2525
  • 1590
  • 1235
  • 0852
  • 2222
  • Couple of notes. If you use 1234, you probably shouldn't even bother. It's the first code people would try. Your year of birth is another bad choice, especially if the person trying to unlock the phone knows it. Any pattern, like 2580 or 0852, is also not good. Instead, set a code that you can remember but has no meaning to anyone else (and definitely don't use one that's on this list)!  

    If Your Phone is Lost or Stolen (10/25/2013)

    If you have your personal phone or tablet setup to connect to Roosevelt email, and that device is subsequently lost or stolen, you can take advantage of a feature of our email system to protect your data from prying eyes. To see what I mean, login to Webmail,, click Options, and then click Mobile Devices. Your device should appear in the list. If your device is lost or stolen, you can select it from the list and click Wipe All Data from Device. This will, unsurprisingly, erase EVERYTHING from your phone or tablet. So, you'll only want to do if you're really sure the device has been lost or stolen--there is NO undoing of the wipe. And please, always use a security code on your phone or tablet. Combined with the above, you can keep your important data to yourself and inaccessible to others.

    Speed up the printing of PDF files (9/20/2013)

    If you experience slowness when printing PDF files, there is a way to speed things up. Follow the instructions below to print the PDF file as an image—doing so should improve the print speed for problematic PDF files.

    Speed up PDF printing