Roosevelt University in Chicago, Schaumburg and Online - Logo

Course Details

SLS 340  GETTING BEYOND NO

Learn the difference between selling and negotiations and what it really means to develop a "win-win" relationship with the customer. Avoid making concessions without getting anything in return from the customer. Establish common ground and identify the negotiable issues. Learn the importance of timing in negotiations. Avoid a battle of wills, in which there are no clear winners. Learn which buyer's behaviors are observable, repeatable and measurable and which strategies to use to overcome objections.

Credits:  3

Prerequisites:

There are no prerequisites listed for this course.

Course Notes:

There are no additional notes for this course.